Once your order has been shipped from our warehouse, we will send a delivery confirmation by email with tracking number / package ID. 

We will send an order confirmation to the email address you provided as soon as your order has been registered in our system. Please note that it may take up to an hour for this email to be sent.
Once your order has been packaged and sent from our warehouse, you will also receive a delivery confirmation that will let you trace your parcel.

If you are unsure that your order has been placed, there are different ways to check this:

- When the order was placed, you should have arrived on a page titled "Your order".
- An order confirmation has been sent to your specified email address. Make sure that this email has not ended up in your spam.

To keep our fast deliveries, you can only purchase products that are in stock. If you try to purchase more items than what we have in stock, the order will not go through and the system will automatically revert to the number of items in stock at the moment.

If you wish to cancel your order, contact our customer service department as soon as possible. Please give us a call for faster handling time.

In order to keep our fast delivery times, your order will be processed as soon as it has entered our system. Therefore, we can not guarantee that we can cancel your order.

It is not possible to add or remove items in an existing order. However, you can make another order and we will correct the shipping cost afterwards.
Contact our customer service and we will confirm when or if the change has been made.

In order to protect your privacy and personal information, we cannot place an order for you. We only accept orders made through our website.

If you want to change your shipping address, please contact our customer service as soon as possible. In order to keep our fast delivery times, your order is processed as soon as it has entered our system. Once your order has been processed, we cannot make any changes. We can therefore not guarantee that we will be able to make the change for you.

We strive to ship all orders from our warehouse within 1-3 business day. Please see our checkout page for shipping options and delivery times to your country.

Once your order has been shipped from our warehouse, we will send a delivery confirmation by email with tracking number / package ID. By clicking the tracking link in the delivery confirmation, you will be directed to the tracking page where you will be able to track your parcel.

If you have not received your order within the promised time frame, please contact our customer service so we can resolve the issue for you.

At Caftanni, Stripe ensures all transactions are securely encrypted. We offer a variety of payment methods for customers worldwide, including Afterpay, EPS, Bancontact, iDEAL, Przelewy24, Cash App Pay, and Apple Pay/Google Pay.

Your invoice is always emailed to the email address you provided at checkout. 

If you experience problems with ordering on our website, it may be because you are trying to pay with a card issuer or payment method that we currently do not support. If none of these are applicable, please check with your bank to make sure your card supports international purchases.

If you have further problems, please contact our customer service.

You can find information about promotions and offers in our ads, newsletters and at our website.

Product and price information is provided with reservations for typographical errors, change of price, inventory, any incorrectly stated product descriptions / technical specifications and for items out of stock.

Follow the steps below to use your discount code:

1. At checkout, click on "use a promotion code"

2. Enter the code and click "ok"

Keep in mind that you can only use one discount code per order, after the code has been used it is invalid. Our discount codes can be linked to specific products, thresholds and/or campaigns.

Follow the steps below to use your gift card.

1. At the checkout, click on "Use a giftcard".
2. Enter you code and click on "Ok". The value of the gift card will now be deducted from your order total.
If the gift card does not cover the total of your order, you can choose which payment method you want to use for the remaining amount.